Important part of CRM for more than 14 million customers – Moondigo use case

When working for a giant, you have to be ready for gigantic challenges – just like in this case: developing a Kubernetes cloud for a new CRM.

Challenge, Ready, Moondigo!

The customer

PZU (abbrev. for Powszechny Zakład Ubezpieczeń) is a natural leader with over two centuries of track record – a class of its own. Unparalleled experience, business stability, and very broad competence are great foundations for growth.

Today, PZU not only develops its insurance specialties but also discovers new areas of activity for itself, which it turns into further successes. After a number of acquisitions, PZU is the largest financial group in Central and Eastern Europe as the leader in insurance, banking, and asset management.

Over 200 years of history speaks for itself.

The goal

PZU Group wanted to develop a customer-centric, future-ready ecosystem in the areas of operational CRM, analytics, front-end and digital CRM, which could serve our more than 14 million customers and support more than 12,000 users of the PZU sales network. Such a scale needed a exceptional carefulness and well-thought planning. The new CRM was designed to use SAS Customer Intelligence 360, SAS Viya, Big Data, AI and many other technologies that transformed ‘impossible’ into ‘impressive’.

Moondigo’s main mission and responsibility here was to put a private cloud on the Kubernetes cluster.

The PZU CRM – millions of customer actions management.

The work

First – we listened. As always in Moondigo, the good project stems from the good talk. After initial meeting and many further consultations and planning, we got things done:

implementation of Kubernetes open source ecosystem implementation of SAS Viya and SAS 360 applications comprehensive configuration preparation configuration automation deployment of configurations in two Data Centers  in combination with a 3rd center as a witness

management of the work stream on the Moondigo side and at the customer’s site configuration and testing of Disaster Recovery (DR) procedures implementation of automatic DR procedures depending on the specified boundary conditions implementation of appropriate monitoring mechanisms based on Prometheus and Grafana preparation and transfer of technical documentation

The result

Full performance, full scalability, advanced security mechanisms, disaster recovery and monitoring, seamless integration with many of the client’s systems and constant control over every step of the process… The new PZU cloud was a complex task that we performed exactly to the client’s specs.

A cloud full of possibilities.

Collaborating with the team was pivotal to the success of our interactive CRM project. The private cloud infrastructure they delivered, built on Kubernetes, enabled us to create a scalable and secure environment that meets the highest industry standards. With advanced deployment automation and robust Disaster Recovery procedures, we gained confidence that our modern CRM ecosystem operates seamlessly, supporting both our customers and sales network users.

Partner, EY

powered by

Right people need right tools to do the work right:

Kubernetes

Full Automation

PaaS

Scalability

Experience

Competence

Passion

Trust

technology stack & tools

The answer is always YES

Do you cater to clients throughout Europe, Americas or Middle East?

Yes – we operate 100% internationally: Europe, USA, Middle East, South America and many more: to the Moon and back :).

Do you have wide, proven experience in security?

Yes – we've done many security-oriented projects. The Moondigo team has many specializations, and security is one of them.

Are you capable of working with tight time schedules?

Yes – timeliness is part of our quality.

Can you organize the work on the customer side, too?

Yes – we often engage in managing the change and implementation process. For the duration of the joint project, we are one team with the client!

Do you offer futher service, care, and maintenance?

Yes – designing o implement a new solution or service is only the beginning of the standard we offer. Our customers can count on comprehensive service in further stages as well.

Is it possible to order custom, one-off IT solution here?

Yes – all Moondigo services and competencies and designs can be precisely tailored to the given needs.

Can we meet your team before I make any decisions?

Yes – of course! First talk, then work, that's the best process for making extraordinary, and extraordinarily well-developed, things.

Moondigo™: works that work

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